Company Information
•My Tax Mate (www.mytaxmate.ie) is a trading name for the services of:
•Ed-hoc International Ltd for clients registered before 12/12/2022 (TAIN: 77645H).
•MY TAX MATE LTD for clients registered after 12/12/2022 (TAIN: 80169S).
Service Commitment
My Tax Mate guarantees its best efforts to claim any due income tax refunds for customers who have worked in Ireland. Refunds are calculated based on the customer-provided information and applicable Irish tax laws. The refund amount will reflect the customer’s legal entitlements.
1. Authorisation and Power of Attorney
Authorisation to Act as Agent
By signing the authorisation form, you (the customer) grant My Tax Mate permission to act as your agent in all income tax-related matters with the Irish Revenue Commissioners.
•This agreement remains valid until either party cancels it by notifying the Revenue Commissioners in writing.
Power of Attorney
When you sign a Power of Attorney, you:
1.Authorise My Tax Mate to organise your refund.
2.Agree to pay the applicable fees for this service.
Key Terms:
•If you also engage another agent or apply for the same refund independently, you still owe My Tax Mate the full service fee.
•If the tax office sends the refund directly to you, you are responsible for paying My Tax Mate’s service fee within 30 days.
Non-Payment Consequences:
•Legal action to recover fees.
•Public disclosure as a bad debtor (e.g., on My Tax Mate’s website or local media).
•Reporting to financial institutions as a bad debtor.
2. Customer Obligations
By completing and submitting the required documentation, you agree to:
•Provide accurate, complete, and timely information.
•Allow My Tax Mate to manage all communications with the tax office on your behalf.
•Notify My Tax Mate immediately if you wish to cancel the application process.
Direct contact with the Revenue Commissioners will be treated as a breach of contract, and service fees will still apply for work already completed.
3. Refund Processing and Fees
Fees
•The standard fee for tax refunds is 6% of the refund amount plus VAT, with a minimum charge of €20.
•Additional fees may apply for:
•Document retrieval or verification.
•Amending previous returns.
•Other administrative services (as outlined on our website or agreed upon in writing).
Refund Issuance
•Refunds are generally issued via bank transfer. Cheque refunds are available but may incur currency conversion fees or bank charges, which are the customer’s responsibility.
•If the refund is sent directly to you by the tax office, you remain liable for My Tax Mate’s service fee.
4. Cancellation Policy
Cooling-Off Period
You may cancel your agreement within 14 days of receiving your order confirmation by:
•Emailing: info@mytaxmate.ie
•Calling: +353 89 430 7686
•Sending a letter to: d24tx93, Ireland.
Note:
•If services have already begun during the cooling-off period, you are responsible for fees incurred up to the cancellation date.
•Informing the tax authorities of cancellation is not considered valid. You must notify My Tax Mate directly.
5. Communications
•All correspondence will be sent to the email or postal address provided during registration.
•Customers should regularly check their inbox (including spam/junk folders) for updates from My Tax Mate or the Revenue Commissioners.
6. Liability Limitations
My Tax Mate is not liable for:
•Incorrect or incomplete information provided by the customer.
•Refund rejections by the Revenue Commissioners due to customer-provided errors.
•Pre-existing tax debts owed by the customer.
•Changes in tax laws affecting refund eligibility.
7. General Conditions
1.Joint Accounts: If you are jointly assessed for tax purposes (e.g., as a married couple), both parties are equally liable for obligations under this agreement. Refunds will be issued jointly unless otherwise agreed.
2.Data Privacy: Customer data is handled confidentially in accordance with the My Tax Mate Privacy Policy (available on our website).
3.Feedback and Queries: Customers can send feedback or quality concerns to info@mytaxmate.ie. Responses are guaranteed within 48 hours.
4.Terms Updates: My Tax Mate reserves the right to amend these terms. Updates will be posted on the website, and customers are advised to review them periodically.
8. Entire Agreement
This document constitutes the entire agreement between you and My Tax Mate. It supersedes any previous statements, promises, or representations made by either party.
Contact Information
Email: info@mytaxmate.ie
Phone: +353 89 430 7686
Website: www.mytaxmate.ie
